Drees Homes

  • Administrative - Customer Care Representative

    Job Location US-IN-Indianapolis
    ID
    2018-1929
    Category
    Administrative/Clerical
    Position Type
    Regular Full-Time
    Classification
    Non-Exempt
    Community
    N/A
  • Overview

    Our company’s mission is to be America’s leading private homebuilder. We are focused on delivering to our customers the home and features that they uniquely desire with the craftsmanship, durability and a long standing reputation that's uniquely Drees.

     

    Drees Homes, family-owned and operated for 90 years, is ranked as the thirtieth largest home builder in the country by BUILDER media brand as well as the twelfth largest privately-owned home builder in the country.

     

    Drees has been recognized with many prestigious industry honors, including the home building industry’s equivalent of the Triple Crown, winning all three major industry awards: America's Best Builder, National Housing Quality Award and National Builder of the Year.

     

    Headquartered in Ft. Mitchell, Kentucky, Drees operates in Northern Kentucky; Cincinnati and Cleveland, OH; Indianapolis, IN; Jacksonville, FL;  Nashville, TN; Raleigh, NC; Washington D.C./Maryland/Virginia ; Austin, Houston, and Dallas, TX.  The company operates as “Drees Custom Homes” in Texas.

    Responsibilities/Qualifications

    Drees Homes is seeking candidates with strong administrative and customer service skills for a Customer Care Representative position for our Indianapolis Division.

     

    This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.

      

    Responsibilities include but are not limited to:

    • Provide excellent internal and external customer service
    • Answer and field customer service calls and determine the appropriate action
    • Provide administrative/clerical support for the Customer Care team
    • Prepare and maintain customer records, job files and database tracking logs
    • Follow-up with customers, subcontractors and vendors as necessary
    • Prepare and distribute weekly and monthly reports
    • Prepare and distribute New Homeowner Orientation binders
    • Assist in scheduling of meetings
    • Maintain data and compile reports for bonus requirements and approval
    • Various other administrative/clerical duties

     Requirements include:

    • Minimum 2 years previous office/administrative experience
    • Previous experience in the homebuilding industry a plus
    • Exceptional customer service skills
    • Proven ability to address tense customer interactions appropriately
    • Strong verbal and written communication skills
    • Ability to follow through to a satisfactory conclusion
    • Strong computer skills including Word and Excel
    • Highly organized, detail-minded, ability to multi-task and be adaptable
    • High school degree required; Associates or Bachelor’s a plus

     

    This position is not in a call center environment. High level of daily interaction with customers and staff alike.

     

    Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. 

     

    Join a special team that works together to make Drees a successful company and a rewarding place to work!

    Summary

    Equal Opportunity Employer / Drug-Free Work Place

     

    To learn more about Drees Homes, please visit our website - www.dreeshomes.com

     

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