Drees Homes

  • Customer Care Representative - Administrative

    Job Location US-TN-Brentwood
    Position Type
    Regular Full-Time
  • Overview

    Our company’s mission is to be America’s leading private homebuilder. We are focused on delivering to our customers the home and features that they uniquely desire with the craftsmanship, durability and a long standing reputation that's uniquely Drees.


    Drees Homes, family-owned and operated for 90 years, is ranked as the thirtieth largest home builder in the country by BUILDER media brand as well as the twelfth largest privately-owned home builder in the country.


    Drees has been recognized with many prestigious industry honors, including the home building industry’s equivalent of the Triple Crown, winning all three major industry awards: America's Best Builder, National Housing Quality Award and National Builder of the Year.


    Headquartered in Ft. Mitchell, Kentucky, Drees operates in Northern Kentucky; Cincinnati and Cleveland, OH; Indianapolis, IN; Jacksonville, FL;  Nashville, TN; Raleigh, NC; Washington D.C./Maryland/Virginia ; Austin, Houston, and Dallas, TX.  The company operates as “Drees Custom Homes” in Texas.


    Drees Homes is seeking candidates for a Customer Care Representative position for our Nashville, TN Division office located in Brentwood.


    In this position, you will focus on customer service - performing various administrative and clerical tasks to ensure smooth and accurate processing of homeowner warranty and service needs.  In addition, you will provide support for the Operations and Production processes.


    Responsibilities include but are not limited to:

    • Preparation and distribution of customer care requests
    • Maintain customer care logs, job files and archives
    • Maintain new home orientation and warranty quality inspection logs
    • Support the Permitting Coordinator
    • Assemble Builder New Start Job Packages
    • Interface with local utilities, manage
    • Research and respond to invoice and payment inquiries
    • Support the estimating function and assist in obtaining subcontractor bids
    • Prepare permitting applications and check requests for building permits, zoning, sewer, water and electric
    • Distribute and post selection sheets, prints and variance purchase orders to subcontractors, supplier and internal customers
    • Answering phones and various other administrative and clerical tasks to support the Operations and Production processes

     Desired Knowledge & Skills:

    • Must be organized, detail-minded and process oriented
    • Ability to succeed in a deadline driven environment
    • Strong verbal and written communication skills
    • Construction industry experience in a clerical or administrative role
    • Customer Service and/or Warranty experience in construction a plus
    • Previous permitting experience interfacing with local municipalities and utilities a plus
    • Previous accounts payable, office administration and/or estimating experience is ideal
    • Strong computer skills including Microsoft Office applications, strong emphasis in Excel
    • JDE experience helpful
    • High school degree required; Associates or Bachelor’s degree a preferred


    Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. 


    Join a special team that works together to make Drees a successful company and a rewarding place to work!



    Equal Opportunity Employer / Drug-Free Work Place


    To learn more about Drees Homes, please visit our website - www.dreeshomes.com



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