Drees Homes

  • Service Technician - New Home Construction

    Job Location US-IN-Indianapolis
    ID
    2018-1899
    Category
    Warranty
    Position Type
    Regular Full-Time
    Classification
    Non-Exempt
    Community
    Will service various communities in the Indianapolis area
  • Responsibilities/Qualifications

    If you are interested in building a career with an established leader in the homebuilding industry, this may be the opportunity you have been looking for!
     

    We are seeking candidates for the position of Warranty Representative in the Indianapolis, IN and surrounding areas.  The Warranty Representative is responsible for proactively solving customer issues in assigned communities after the closing of the home.  This includes completion of all work orders.

      

    Duties and Responsibilities:

    • Timely completion of assigned warranty service requests within the guidelines of company policy
    • Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
    • Evaluate all customer complaints and report solutions, documenting reoccurring issues in the Customer Care System
    • Keep Customer Care program current with dates, descriptions, proper codes and assigned vendors
    • Produce and review electronic warranty work orders with the customer during appointments
    • Conduct 60-day and yearly Customer Orientations
    • Recommend changes that will improve processes
    • Monitor and respond to email and voice mail messages daily
    • Be the company spokesman on quality customer relations after the closing.

    Some Requirement Include:

    • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
    • Verbal and written communication proficiencies with internal and external customers
    • 2 years residential construction experience
    • Experience in a residential customer service role preferred
    • Basic computer skills, experience using Outlook and an iPad preferred
    • Customer oriented, outgoing, dependable & ethical
    • Hands on repair skills as well as reliable transportation
    • Problem solving abilities with excellent follow-up skills
    • Acceptable driving record to meet company requirements

    The schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.

     

    Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.

    Summary

    Equal Opportunity Employer / Drug-Free Work Place

     

    To learn more about Drees Homes, please visit our website - www.dreeshomes.com

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