Drees Homes

  • Assistant Warranty Manager

    Job Location US-TX-Houston
    ID
    2018-1887
    Category
    Management
    Position Type
    Regular Full-Time
    Classification
    Exempt
    Community
    N/A
  • Overview

    Our company’s mission is to be America’s leading private homebuilder. We are focused on delivering to our customers the home and features that they uniquely desire with the craftsmanship, durability and a long standing reputation that's uniquely Drees.

     

    Drees Homes, family-owned and operated for 90 years, is ranked as the thirty-second largest home builder in the country by BUILDER media brand as well as the fourteenth largest privately-owned home builder in the country.

     

    Drees has been recognized with many prestigious industry honors, including the home building industry’s equivalent of the Triple Crown, winning all three major industry awards: America's Best Builder, National Housing Quality Award and National Builder of the Year.

     

    Headquartered in Ft. Mitchell, Kentucky, Drees operates in Northern Kentucky; Cincinnati and Cleveland, OH; Indianapolis, IN; Jacksonville, FL;  Nashville, TN; Raleigh, NC; Washington D.C./Maryland/Virginia ; Austin, Houston, and Dallas, TX.  The company operates as “Drees Custom Homes” in Texas.

    Responsibilities/Qualifications

    We are seeking candidates for the position of Assistant Warranty Manager in the Houston, TX area. The Assistant Warranty Manager is responsible for the leadership, coordination, administration, training and management of all warranty personnel and processes to provide excellent service to Drees’ homeowners.

     

    Duties and Responsibilities:

    • Utilize available reports to ensure the efficient completion of all Warranty Work Orders.
    • Train and manage Warranty personnel to understand and administer all Drees procedures, while creating a positive and outstanding experience for our customers.
    • Direct and communicate with all Trade Partners on issues of quality and cost; proactively manage to reduce warranty expenses by identifying trends and holding Trade Partners accountable for the work/materials.
    • Assist with the development, management and administration of Customer Care Program to ensure proper and detailed documentation of all service calls and warranty related issues, timely 60 day orientations, yearly warranty visits, interim work orders and emergency work orders.
    • Personally meet with customers as needed to provide warranty and customer service; follow-up with written correspondence.
    • Communicate and cooperate with other managers and staff in times of resource allocation to reduce and eliminate manpower bottlenecks.

     

    Knowledge and Skills:

    • Comprehensive knowledge of residential construction.
    • Advanced problem solving skills.
    • Demonstrated leadership skills to motivate and manage an experienced team.
    • Excellent computer skills, including Microsoft Office and the use of an iPad.
    • Excellent interpersonal, communication, and customer service skills.

     

    Requirements: 

    • College Degree in related field preferred
    • 3+ years residential construction experience required
    • 2+ years customer service experience required

    Summary

    Headquartered in Fort Mitchell, KY, the company began in 1928 and has operations in Cincinnati and Cleveland, OH; Indianapolis, IN; Nashville, TN; Raleigh, NC; Jacksonville, FL; Frederick, MD; Washington, DC; Houston, Austin and Dallas/Fort Worth, TX.

      

    Equal Opportunity Employer / Drug-Free Work Place

     

    To learn more about Drees Homes, please visit our website - www.dreeshomes.com

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