Drees Homes

  • Customer Orientation Representative

    Job Location US-KY-Cincinnati/Northern Kentucky
    Position Type
    Regular Full-Time
  • Overview

    Our company’s mission is to be America’s leading private homebuilder. We are focused on delivering to our customers the home and features that they uniquely desire with the craftsmanship, durability and a long standing reputation that's uniquely Drees.


    Drees Homes, family-owned and operated for 90 years, is ranked as the thirty-second largest home builder in the country by BUILDER media brand as well as the fourteenth largest privately-owned home builder in the country.


    Drees has been recognized with many prestigious industry honors, including the home building industry’s equivalent of the Triple Crown, winning all three major industry awards: America's Best Builder, National Housing Quality Award and National Builder of the Year.


    Headquartered in Ft. Mitchell, Kentucky, Drees operates in Northern Kentucky; Cincinnati and Cleveland, OH; Indianapolis, IN; Jacksonville, FL;  Nashville, TN; Raleigh, NC; Washington D.C./Maryland/Virginia ; Austin, Houston, and Dallas, TX.  The company operates as “Drees Custom Homes” in Texas.


    If you are interested in building a career with an established leader in the homebuilding industry, this may be the opportunity you have been looking for!
    We are seeking candidates for the position of Customer Orientation Representative in the Greater Cincinnati/Northern Kentucky and surrounding areas.  The Customer Orientation Representative is responsible for performing all Warranty Quality Inspections and Homeowner Orientations for our home buyers prior to closing.


    Desired knowledge and skills:

    • Customer oriented, outgoing, dependable & ethical
    • Good listener with strong verbal and written communication skills
    • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
    • Minimum of 2 years experience residential homebuilding
    • At least 2 years experience in customer service
    • Good computer skills, experience using an iPad
    • Ability to work independently
    • High attention to detail
    • Warranty experience in construction field helpful
    • High school education, college degree in a related field preferred



    The schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.


    Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.


    Join a special team that works together to make Drees a successful company and a rewarding place to work!


    Equal Opportunity Employer / Drug-Free Work Place


    To learn more about Drees Homes, please visit our website - www.dreeshomes.com


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