Drees Homes

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Customer Care Representative

Customer Care Representative

Job Location 
Position Type 
Regular Full-Time

More information about this job


Our company’s mission is to be America’s leading private homebuilder. We are focused on delivering to our customers the home and features that they uniquely desire with the craftsmanship, durability and a long standing reputation that's uniquely Drees.


Drees Homes, family-owned and operated for 90 years, is ranked as the thirty-second largest home builder in the country by BUILDER media brand as well as the fourteenth largest privately-owned home builder in the country.


Drees has been recognized with many prestigious industry honors, including the home building industry’s equivalent of the Triple Crown, winning all three major industry awards: America's Best Builder, National Housing Quality Award and National Builder of the Year.


Headquartered in Ft. Mitchell, Kentucky, Drees operates in Northern Kentucky; Cincinnati and Cleveland, OH; Indianapolis, IN; Jacksonville, FL;  Nashville, TN; Raleigh, NC; Washington D.C./Maryland/Virginia ; Austin, Houston, and Dallas, TX.  The company operates as “Drees Custom Homes” in Texas.


Drees Homes is seeking candidates with strong administrative and customer service skills for a Customer Care Representative position in our Irving, Texas office.


This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.


Responsibilities include but are not limited to:

  • Provide excellent internal and external customer service
  • Answer and field customer service calls and determine the appropriate action
  • Provide administrative/clerical support for the Customer Care team
  • Prepare and maintain customer records and job files
  • Follow-up with customers, subcontractors and vendors as necessary
  • Prepare and distribute weekly and monthly reports
  • Coordinate schedules for customer appointments/meetings
  • Various other administrative/clerical duties

 Requirements include:

  • Previous office/administrative experience
  • Exceptional customer service skills with proven ability to handle difficult customers
  • Strong verbal and written communication skills
  • Ability to follow through to a satisfactory conclusion
  • Strong computer skills including Word and Excel
  • Must be organized, detail-minded and adaptable
  • High school degree required; Associates or Bachelor’s a plus
  • Previous experience in the homebuilding industry a plus


This position is not in a call center environment


Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. 


Join a special team that works together to make Drees a successful company and a rewarding place to work!


Equal Opportunity Employer / Drug-Free Work Place


To learn more about Drees Homes, please visit our website - www.dreeshomes.com