Drees Homes

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Warranty Representative

Warranty Representative

Job Location 
Position Type 
Regular Full-Time

More information about this job


Our company’s mission is to be America’s leading private homebuilder. We are focused on delivering to our customers the home and features that they uniquely desire with the craftsmanship, durability and a long standing reputation that's uniquely Drees.


Drees Homes, family-owned and operated for 90 years, is ranked as the thirty-second largest home builder in the country by BUILDER media brand as well as the fourteenth largest privately-owned home builder in the country.


Drees has been recognized with many prestigious industry honors, including the home building industry’s equivalent of the Triple Crown, winning all three major industry awards: America's Best Builder, National Housing Quality Award and National Builder of the Year.


 Headquartered in Ft. Mitchell, Kentucky, Drees operates in Northern Kentucky; Cincinnati and Cleveland, OH; Indianapolis, IN; Jacksonville, FL;  Nashville, TN; Raleigh, NC; Washington D.C./Maryland/Virginia ; Austin, Houston, and Dallas, TX.  The company operates as “Drees Custom Homes” in Texas.


Drees Homes is seeking candidates for the position of Warranty Representative for our Dallas, TX Divisions.  The Warranty Representative is responsible for proactively solving customer issues in assigned communities after the closing of the home.  This includes completion of all work orders.


Duties and Responsibilities:

  • Complete assigned warranty service requests within the guidelines of company policy
  • Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
  • Evaluate all customer complaints and report solutions
  • Keep the customer care system up-to-date and accurate
  • Recommend changes that will improve processes
  • Monitor and respond to email and voice mail messages daily
  • Perform punchout work prior to quality inspection
  • Interact will all levels of management in a professional manner

Knowledge and Skills:

  • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
  • Verbal and written communication proficiencies with internal and external customers
  • General knowledge of Residential Construction
  • Basic computer skills, experience using an iPad preferred
  • Ability to work alone as well as self-driven
  • Customer oriented, outgoing, dependable & ethical
  • Hands on repair skills as well as reliable transportation
  • Mechanically sound with drywall and paint work experience preferred
  • Problem solving abilities with excellent follow-up skills


  • College degree preferred
  • Previous customer service related experience
  • A minimum of 2 years construction field experience preferred
  • Experience with punchout services and quality control preferred  

The schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.


Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.


Equal Opportunity Employer / Drug-Free Work Place


To learn more about Drees Homes, please visit our website - www.dreeshomes.com